Returns Process
If you are in any way dissatisfied with your purchase, we will gladly exchange the item or refund the item cost. Items must be returned unused with their original packaging and, unless they were damaged prior to you receiving them, must still be in saleable condition. Please note: products cannot be refunded or exchanged once the pack has been opened.
To return an item, please send it to:
Dermrelief Pty Ltd
7/68 Henry Parry Dr
Gosford, NSW 2250 Australia
Also include the following information:
- Your order number if known
- Your name and address
- A description of the problem with the item being returned
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and size (if applicable) of the replacement item.
Damaged or defective goods
The occurrence of transit damage or faulty items is very rare. Should it occur, we will minimise any inconvenience and work out the best possible solution on a case-by-case basis based on what works best for you e.g. replacement, refund. In this case, you will not be charged delivery fees for the replacement item. If we are unable to replace the item we will provide a refund for both the item and delivery fee.
Other returns
If you are returning the item for any other reason, you will be charged delivery fees for the replacement item. If you would like a refund we will refund only the item cost.
If you are not fully satisfied with your purchase but don’t want to return the item, please contact us at info@dermrelief.com.au and we will do everything possible to rectify the problem.